Congratulations on your win! This guide will walk you through the straightforward process of withdrawing your funds from LeoVegas, ensuring a smooth and efficient experience, just click on the link to direct you to the part of the article you need!
Making a Withdrawal
Withdrawal Timeframes
Important Information :
- Withdrawal Fees
- Minimum Withdrawal Amounts
- Wagering Requirements
- Withdrawals During Self-Exclusion
Cancelling a withdrawal
Making a Withdrawal
Retrieving your winnings is simple:
- Login and Navigate: Access your LeoVegas account and click on the "Withdrawal" section.
- Select Payment Method: Choose the same method used for depositing funds.
- Enter Withdrawal Amount: Specify the desired amount, keeping in mind potential minimum withdrawal limits associated with your chosen method.
- Finalize Your Request: Follow the on-screen prompts to complete your withdrawal request.
Withdrawal Timeframes
LeoVegas strives to process withdrawals swiftly, typically within up to 5 business days.
However, several factors can influence the timeframe:
- Payment Method: Processing times vary depending on the chosen withdrawal method.
- Verification: Internal verification procedures may impact processing time.
You can monitor your withdrawal's progress on the dedicated "Payout" page. The withdrawal amount remains visible until successfully sent.
Need help with verification? Please visit our dedicated verification guide for detailed information.
Important Information
- If your balance falls under the Bonus tab, ensure you have met all associated wagering requirements before requesting a withdrawal. Once fulfilled, the bonus funds convert into withdrawable cash.
- Withdrawal Fees: LeoVegas does not impose withdrawal fees. However, your bank or payment provider may have associated charges. Checking with them directly is advisable.
- Minimum Withdrawal Amounts: Each payment method has a minimum withdrawal limit. For a comprehensive list, refer to our "What payment methods does LeoVegas accept?" article.
- Wagering Requirements: You need to meet the wagering requirements as outlined in the terms and conditions of your promotion which you can find in your "My Offers".
- Withdrawals During Self-Exclusion: Should you need to withdraw funds during a self-exclusion period, please contact our “Customer Support team” via chat or email for assistance to help guide you.
Cancelling a Withdrawal
Cancellation is possible only if the withdrawal has not yet been processed:
How to Cancel:
- Access Transaction History: Navigate to the "History" section in the main menu.
- Locate Pending Withdrawal: A banner above your transaction history will display your pending payout.
- Cancel the Payout: Click the "Cancel" button to halt the withdrawal and return the funds to your LeoVegas balance.
Important Note: Withdrawals cannot be cancelled once processed.
Additional information to Keep in Mind:
Bank Statements: Transactions with LeoVegas will appear as "LeoVegas" or "LeoVegas PLC" on your bank statements.
Exchange Rate Fees: Discrepancies between the withdrawal amount and the amount received may be due to exchange rate fees charged by your bank. Contact your bank to inquire about potential fees before initiating a withdrawal.
Need Further Assistance?
Our “Customer Support team” is available to answer any questions or address any concerns. Don't hesitate to contact us, and we'll be happy to help!
LeoVegas is a brand operated by LeoVegas Gaming PLC as the licensed & regulated entity with the Gambling Commission. Payments to or from us show under the reference LeoVegas or LeoVegas on your bank statements.
