This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance!
- Why do I have to verify my account?
- When will I need to verify my account?
- How do I verify my account?
- Video Guide
Why do I have to verify my account?
LeoVegas is certified and regulated by the MGA as a result, we are license bound to validate your identity at some point. Rest assured your documents are held on an encrypted secure server.
Essentially, we wish to secure your funds and want to be certain that we are paying out your winnings to yourself and nobody else. We also need to be sure that the deposits you have made to your account have come from legitimate sources. This is all to avoid certain situations – for example, if someone were to use your payment card on their gaming account without your permission or knowledge and then transferred the funds to their own bank account.
When will I need to verify my account?
At LeoVegas, we're committed to providing a safe and responsible gaming environment. A big part of this is knowing our players are of legal gambling age and are who they say they are. That's where account verification comes in.
Here are the most common scenarios when you'll be asked to verify your LeoVegaas account:
1. Upon Reaching a Specific Deposit or Withdrawal Threshold:
To comply with anti-money laundering regulations, we are required to verify your identity before processing significant transactions. This typically occurs when your cumulative deposits or withdrawals reach a certain amount. Don't worry; we'll notify you when you approach this limit.
2. When You Request a Larger Withdrawal:
If you request a withdrawal exceeding our standard limits, we might ask for additional verification documents. This helps us ensure the security of your funds and comply with financial regulations.
3. During Random Security Checks:
To maintain the integrity of our platform, we conduct random security checks on accounts. This helps prevent fraud and protects all our players. If your account is selected for a random check, we'll reach out to you with instructions on how to proceed.
4. If We Suspect Suspicious Activity:
While rare, if we notice any unusual or potentially fraudulent activity on your account, we might temporarily restrict it and request verification documents. This is done solely to protect you and your funds.
If you would like to read more you can visit Section 8 of our Terms and Conditions.
How do I verify my account?
When should I send in documents?
You will receive an email from LeoVegas asking you to submit a specific document to validate your customer details. It may happen that we need certain documents at different times and request individual documents several times, e.g. a new ID card to keep your account details up to date.
How do I upload my documents?
You can use our document upload feature in your account. Click on "My Profile" and then select "Account Verification". Make sure you have your documents ready before calling the upload function!
What type of documents do you require?
Proof of identification - In order to verify your identity, we require a government-issued photo ID showing the place of birth. This ID should be valid and current. All four corners of the document and the photograph must be clearly visible. Please do not cover any part of the document!
Proof of address - We require an electricity, water or gas bill, letter or other bill issued within the last 3 months. You can take a screenshot of your online invoices or otherwise take a photo of the document and upload it. Any non-essential personal information contained in this document may be redacted. The following information must be clearly visible in this document: Your name Your address The date of issue (within the last 3 months) The company name / company logo
Check that all information is legible before uploading your document for review.
