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Changing Personal Details
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What is HooYu?
What are HooYu upload requirements?
How do I upload my documents?

How to contact us
How do I stop receiving texts or emails from LeoVegas?
I received an email/SMS stating that I'm the winner of a prize from LeoVegas. How do I claim it?
Why don't I receive any emails from LeoVegas?

Can I open another LeoVegas account?
Why am I unable to access my account?

What should I do if my name or gender has legally changed?
Am I able to update my residential address?
How can I change the email address connected to my account?

How can I request a new password?

Account

Verification

What is HooYu?
What are HooYu upload requirements?
How do I upload my documents?

Communication

How to contact us
How do I stop receiving texts or emails from LeoVegas?
I received an email/SMS stating that I'm the winner of a prize from LeoVegas. How do I claim it?
Why don't I receive any emails from LeoVegas?

General Account Queries

Can I open another LeoVegas account?
Why am I unable to access my account?

Changing Personal Details

What should I do if my name or gender has legally changed?
Am I able to update my residential address?
How can I change the email address connected to my account?

Password

How can I request a new password?

Help Centre

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LeoVegas Gaming PLC is licensed and regulated in Great Britain by the Gambling Commission under account number 39198. LeoVegas has a remote bookmaker’s licence in Ireland awarded by the Revenue Commissioners, licence reference number 1012453, issued on 25th January 2017. Gambling under the age of 18 is an offence. Gambling can be addictive. Play responsibly.

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