Deposits can sometimes be declined due to a variety of reasons. Please ensure that the below steps have been completed

• Ensure that your payment method has not expired
• Ensure that the payment method is in your own name 
• Check whether you have reached any limits you have set on your account
• Check that the payment method has enough funds 
• Try depositing a smaller amount 
• Try using a different deposit method

In certain cases, banks may display your name as initials, which can cause issues in our payment verification process. If this occurs and results in difficulties, we suggest the following:

• Try an alternative payment method showing your full name.

Contact the payment provider in question and see if the initials can be updated to your full name.
If this is not possible, please refer to the first option above.

If you are still facing issues with depositing, please contact our support team - we’ll happily help you to look into this for you!