Yes, this is possible, through our customer service. Please follow these steps:

• Click on the "Help" button (desktop) or click on the "Support" option in the side menu (mobile app)
• Click on "Contact Us" and then on "Live Chat".
• Explain your situation and our customer service team will assist you.
  
  

Alternatively, you can send us an email to support-ca@leovegas.com.