Please note that Sports Rewards will have specific markets on which they can be used. We have made a quick and easy video guide below on how to use your Sports Rewards.
Why Haven't I Received My Reward?
All rewards have their own set of requirements which you can find on the promo pages of each offer. You may need to opt in to the offer first to earn your reward, you can do this from the 'My Promotions' page.
If you haven't received your reward, please check the following:
1. Offer Requirements:
Verify that you have completed all other requirements for the promotion:
- Usage of Rewards: Confirm that you did not use any other rewards (e.g., profit boost) when placing your bet.
- Opting In: If the promotion requires you to opt in, you will need to have opt-in/claimed the offer before placing your qualifying bet(s). make sure you have done so!
If your reward is on sports, please double check that the qualifying bet meets the following requirements:
2. Qualifying Bet:
- Minimum Bet Amount: Check that your bet is at least the minimum amount required.
- Type of Bet: Confirm that the bet type (e.g., single, accumulator) matches the promotion's requirements.
- Odds of the Bet: Ensure the odds of your bet are within the specified range.
- Correct Market.
Qualifying bets need to have settled to count - this can sometimes take up to 24 hours.
Please be aware that you are unable to use any other reward or offer such as a Profit Boost or Free Bet when placing your qualifying bet. If another reward is used it will automatically mean the bet you have placed will not qualify.
We would also recommend checking the promotional period that the reward is valid for, as it could be that you have placed a qualifying bet outside this window.
If all requirements were met and you still don’t see your reward in the "Rewards" tab, please contact our customer support team via live chat here.
