To keep your account safe and comply with legal requirements, we’ll need to verify your identity. Follow the steps below to complete the verification process.

Step 1: Log in to your account

Step 2: Provide information

Before you can use your account, we need some personal details and valid documents.

• Go to the document upload page.
• Prepare your valid identification document.

Note: We do not accept foreign ID cards or residence permits.

Step 3: Upload your documents

Select and upload the required identification document.

• Accepted: Valid government-issued ID (passport, national ID card, driver’s license, residence permit) issued by any country other than Myanmar, Iran or North Korea. Any residence permit that matches the country of origin. 

This is a legal requirement in line with our Terms & Conditions and Privacy Policy.

Step 4: Select issuing country

Choose the country that issued your ID.

Step 5: Upload the photo side

Take a clear photo of the front side of your ID.

• Ensure details are readable.

Step 6: Upload the back side

Turn your ID around and take a clear picture of the back side.

Step 7: Verification in progress

Once uploaded, your documents are carefully and securely reviewed.

• Please remain on the page until the upload is complete.

Step 8: If your document is rejected

If your document does not meet requirements, you’ll see a rejection message.

• Common reasons: background not clear, poor lighting, blurry image, not all information was visible.
• Action: Re-upload your document with better quality.

Reminder: Foreign ID cards and residence permits are not accepted.

Step 9: Documents under review

Your documents will now be reviewed. This process can take several hours.

• You will receive an email once verification is completed.

For any additional help, please get in touch with our Customer Support team.