At LeoVegas, we genuinely appreciate your time with us. However, we also understand that life can bring different responsibilities and challenges, and taking a step back from gaming when needed is both healthy and important. You can take a break for a definite period or an indefinite period.

Time Out

If you would like to do this, you can head to your 'Safer Gambling Tools' page, where you will see the option to ‘Self Exclusion’ and then select the ‘Temporary’ option. Alternatively, you can contact our Customer Support team via Live Chat or email, and they will be able to assist you with your request.  We offer the following periods:

- 1 day

- 1 week

- 4 weeks

- 6 weeks

- 6 months

By opting to take a time out, you won’t be able to log in to your account during this time, but when you come back, everything will be exactly where you left it.

We will endeavour to stop all marketing materials from being sent to you within 48 hours of your request being received.

Self Exclusion

To self-exclude your account, please follow the steps below, or you can contact our Customer Support team via Live Chat or email, and they will be able to assist you with your request.

Go to the 'Safer Gambling Tools' tab

Click Self Exclusion

Select the Indefinite tab

Click Close Indefinitely

Confirm the self-exclusion request by entering your password, then click Confirm

Your account is now closed

Once you have opted to self-exclude, opening a further account during the term of self-exclusion will void all transactions and forfeit any winnings.

For the period of self-exclusion, we will ensure that you do not receive any promotional or marketing material, but this can take 48 hours to come into effect after you opt to self-exclude.