We need to verify that the payment method you have used is rightfully yours to use. As such, we may require you to send in a photo of the deposit method used. Depending on the method used, you can verify your deposit method by sending in the following:
Payment Card -
You can take a photo of your payment card in our document uploader on your profile. This photo needs to show the first 6 and last 4 digits, your name and expiry date. Please cover the other digits for security reasons. We also don't need to see the back, but keep in mind that all 4 corners need to be visible.
Online payment methods -
You can verify your online payment method used on your account by uploading a screenshot showing your email, account number/ID, recent transactions on your online account, your name and company name/logo.
Bank Account -
Bank Statement or Screenshot from your online banking account showing your name, last 6 digits of your bank account number and the bank logo/name.
How do I verify an expired or lost card?
If your card has expired or has been misplaced, we may still need to verify that it belonged to you.
We suggest that you first check your online banking account. There may be an option such as “Card History” or “Payment Cards” showing your previous card details. We require a screenshot of the card history, which must also include your name and card number.
Failing that, you can call into a branch of your bank, where they will be able to print out proof for you. This document needs to be signed/stamped by your bank to certify its authenticity.
