We need to verify that the payment method you used belongs to you and is in your name. Therefore, we may need a photo of the method you have used and/or are using. Depending on which payment method you use, you can verify in the following ways:

Credit & account cards

To verify that you own your credit card, send a photo of the front and back of the physical card with the following information:

• Your name
• Full credit card number
• Expiration date
• All four corners of the card

Our verification system automatically covers the credit card numbers for your own security.

Bank account

An account statement or a screenshot from your internet bank showing your full name, the last 6 digits of the account number and the bank's logo or name.

E-Wallets

You can verify the accounts above by uploading a screenshot that includes your email address and customer number, recent transactions on your account, your name and the company name or logo of the provider.

How do I verify an expired or lost card?

If your card has expired or has been misplaced, we may still need to verify that it belonged to you.

We suggest that you first check your online banking account. There may be an option such as “Card History” or “Payment Cards” showing your previous card details. We require a screenshot of the card history, which must also include your name and card number.

Failing that, you can call into a branch of your bank, where they will be able to print out proof for you. This document needs to be signed/stamped by your bank to certify its authenticity.