Below are answers to some of the most frequently asked questions about the document verification process:  

1) I made a mistake when uploading my documents.

If you realise you've uploaded the wrong document or made an error during submission, the quickest way to resolve this is to contact our Support Team via live chat. They’ll provide you with a new upload link and help you get back on track.

To speed things up, please have any relevant details handy (e.g., which document was incorrect, what type of error occurred).

2) I don't have one of the requested documents. What now?

We understand that you may not always have access to every document we request. If this is the case, please reach out to our Support Team via live chat. We'll do our best to work with you and see if an alternative document can be accepted.

3) Can I email you my documents?

To protect your privacy and keep your personal and sensitive information secure, we use a secure document upload system. Please do not email your documents unless specifically instructed to do so  by a member of our team. 

Uploading documents through the designated channels helps us process your verification faster and more securely.

Have another question? Our Customer Support Team is always available to help make the document verification process as smooth as possible and can answer any additional questions you may have.